Ideal Chemical & Supply Company, a Memphis based distributor for over 90 years, has an opportunity for an experienced Customer Service Representative. Position is Monday – Friday day shift and requires occasional overtime.

Overview:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.  In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience while promoting our products and services.  The ideal candidate will possess strong communication skills and must be very detailed oriented.

 Tasks                                                                                                                                                                                                                                           

• Edits orders received for price and product choice
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed
• Enters orders to determine total cost of products, shipping charges, and any applicable fees.
• Works with purchasing, production, and supply chain to address abnormal or out of stock items
• Processes purchase orders for factory-direct customer orders
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified
• Prepares invoices and shipping documents such as bill of lading and fleet truck manifests.
• Receives, investigates, and reports customer
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed
• Communicating with people inside and outside of the organization, representing the organization to customers, the public, and other external sources
• Other duties as assigned

 Requirements                                                                                                                                                                                                                                         

• Manages time effectively and adapts quickly to changing priorities
• Accuracy and attention to detail
• Able to work independently with some direction
• Effective listening and verbal communication skills
• Problem-solving and analytical ability
• Superior organizational skills
• Comfortable in a fast-paced environment
• Able to multi-task
• Capable of reading and following written instructions and documented procedures
• Able to handle difficult situations with diplomacy and tact
• Team player
• Able to perform simple math operations (addition, subtraction, multiplication, and division)
• MS Office proficient (Word, Excel, Outlook, etc.)
• Pass a drug screen and background check

Location: Memphis, TN

Education: High School or equivalent

Experience: Customer Service

Required Experience: 2-3 years

Full/Part Time: full time

Required Travel: minimal