Dear Friends,
The people of Ideal Chemical and Supply Company are committed to quality. Many companies may say it; we live it.
Ideal Chemical and Supply Company is a customer oriented distributor of industrial chemicals, specialty chemicals, and textile care supplies to manufacturers, wholesalers, and retailers.
Ideal Chemical and Supply Company is committed to providing quality products and excellent service to its customers in an efficient and profitable manner while maintaining a safe and clean environment for its employees and communities.
Quality means satisfying customers with excellent products and outstanding service; building strong relationships with suppliers and the communities where we operate; and caring for our employees with safe, comfortable work environments and the opportunity for personal growth.
To ensure total quality, we are establishing strong, mutually beneficial partnerships with the producers and consumers of the products we market. In this, we are guided by three principles:
- Our customers include both producers and consumers of the products we market. We are an extension of the marketing efforts of those producers and of the procurement efforts of those consumers.
- Customer satisfaction is the key to success.
- Above all else, we will conduct our business with honesty and integrity.
To constantly improve quality, we have adopted a total quality approach to management. Cross-functional quality teams throughout the company optimize and streamline our business processes. Our goal is to continuously improve our customer service with the latest technology to shorten response times and increase accuracy.
Customer Satisfaction
Of course, customer satisfaction is the best measure of how well we carry out our mission. Today many of Ideal's very first customers and suppliers are still doing business with us after more than 70 years.
Unexcelled Service
To provide an even higher level of service, Ideal expanded its Memphis headquarters facility with an additional 40,000 square feet devoted to quality control labs, storage, liquid, and dry product blending operations, and packaging facilities.
Quality
Ideal is fully committed to the National Association of Chemical Distributor's Responsible Distribution ProcessŪ and has over 30 teams supervising its implementation.
To support the NACD's Responsible Distribution ProcessŪ, Ideal operates two quality control labs and employs a full-time regulatory affairs department - an exceptional feature within the chemical distribution industry.
Also, Ideal makes sure that all of its operations comply fully with local, state, and federal environmental regulations and maintains an emergency response team in our Memphis location.
You can count on quality if it's from Ideal.
Sincerely,
Sam Block, Jr.
President
